Microsoft 365 Copilot is an artificial intelligence-powered assistant integrated into familiar Microsoft applications to help with content creation, automate routine tasks, and provide intelligent insights.
This instructor-led live training (available online or onsite) is designed for public sector employees who have limited or no prior experience with AI tools. It aims to help them utilise Microsoft 365 Copilot to enhance communication, streamline document workflows, and extract insights more efficiently from data and meetings.
By the end of this training, participants will be able to:
- Use Copilot in Word, Excel, and Outlook to draft, analyse, and improve communications.
- Automate repetitive documentation and summarization tasks across Microsoft 365 apps.
- Generate insights from meeting notes, spreadsheets, and written reports.
- Follow responsible use guidelines for Copilot within a public sector context.
Course Format
- Interactive lecture and discussion.
- Hands-on use of Microsoft 365 Copilot in sample government scenarios.
- Guided exercises focused on communication, reporting, and meeting productivity.
Course Customization Options
- To request a customized training for this course based on your department’s workflows or internal tools, please contact us to arrange.
Course Outline
Introduction to Copilot in the Public Sector
- What Microsoft 365 Copilot is and how it works
- Public sector use cases for AI in Microsoft apps
- Understanding Copilot’s data sources and security boundaries
Working with Documents in Word
- Drafting policy memos, letters, and reports
- Rewriting, summarizing, and clarifying language
- Creating structured content from bullet points or tables
Email and Calendar Assistance in Outlook
- Composing and responding to emails faster with Copilot
- Scheduling meetings and drafting follow-up notes
- Summarizing long email threads and highlighting key points
Data and Reporting Tasks in Excel
- Explaining complex spreadsheets in plain language
- Generating charts, summaries, and visual insights
- Using Copilot to spot trends or answer questions
Copilot in Meetings and Presentations
- Generating meeting summaries and action items in Teams
- Creating presentation drafts in PowerPoint from brief notes
- Converting transcripts into briefs or reports
Prompting Strategies and Custom Scenarios
- Writing effective prompts for consistent results
- Adapting prompts for your department’s tone and needs
- Reusing prompt templates for recurring tasks
Responsible Use in Government Contexts
- Confidentiality, oversight, and appropriate use
- Internal policy alignment and IT governance
- Building trust with ethical AI use in public service