ChatGPT is a potent AI assistant capable of helping public sector teams condense lengthy documents and produce clear, structured briefings for leadership or stakeholder communication.

This instructor-led live training (available online or onsite) is designed for government professionals with little to no prior AI experience who regularly work with reports and wish to improve how they summarise, synthesise, and transform information into clear, meeting-ready formats.

By the end of this training, participants will be able to:

• Use ChatGPT to extract and summarise key insights from complex documents.
• Transform raw content into executive summaries, memos, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting techniques for government reporting workflows.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in sample government scenarios.
• Guided exercises focused on summarisation, briefing, and communication workflows.

Course Customisation Options

• To request a customised training for this course based on your department’s workflows or internal tools, please contact us to arrange.

Course Outline

Introduction to AI-Powered Summarisation

• How ChatGPT processes and summarises information
• Document types commonly used in government work
• Understanding AI output limitations and refinement needs

Summarising Reports and Briefing Materials

• Generating concise summaries from policy or research reports
• Distilling findings from technical or analytical documents
• Formatting content for executive-level review

Summarising Meetings and Consultations

• Transforming meeting notes and transcripts into action items
• Highlighting key decisions and unresolved points
• Preparing summaries for internal communications or follow-up

Prompting for Better Results

• Prompt structures for summarisation and rewriting
• Examples of role-based and outcome-oriented prompts
• Iterative prompting to improve summary output

Tailoring Tone, Style, and Structure

• Adapting content for ministers, internal managers, or the public
• Using formal vs. conversational tone as needed
• Generating different formats (bullets, executive memos, Q&A)

Integrating ChatGPT into Government Workflows

• Using ChatGPT in Word, Teams, and browser-based workflows
• Combining ChatGPT with meeting/collaboration tools
• Reviewing and revising summaries in real time

Responsible Use and Validation

• Avoiding misrepresentation or hallucinated facts
• Validating summaries and citing original content
• Complying with information governance and security policies