Artificial intelligence tools like ChatGPT, Copilot, and Gemini are reshaping administrative workflows. These technologies enable teams to draft content, schedule meetings, manage emails, and automate routine tasks with greater ease.
This instructor-led live training, available both online and onsite, is designed for public sector administrative professionals with little to no prior experience in AI. It focuses on enhancing everyday productivity through the practical application of AI assistants and automation tools.
Upon completion of this training, participants will be equipped to:
- Grasp how AI tools support common administrative duties.
- Utilise ChatGPT, Copilot, and Gemini to produce emails, summaries, and documents.
- Integrate AI tools with calendars, task lists, and office software.
- Apply best practices for writing prompts and interpreting results.
Course Format
- Interactive lectures paired with guided demonstrations.
- Hands-on practice using real-world administrative scenarios.
- Customisable exercises tailored to the tools most relevant to participants’ daily work.
Course Customisation Options
- To request customised training for this course, please contact us to arrange.
Course Outline
Introduction to AI in the Administrative Workplace
- What is AI and how does it apply to administrative roles?
- Overview of ChatGPT, Copilot, and Gemini
- Privacy and security considerations when using AI
AI-Powered Content Creation and Editing
- Generating and refining professional emails
- Summarising meeting notes and lengthy documents
- Creating reports, proposals, and memos faster
Scheduling and Task Management with AI
- AI assistance for managing calendars and meetings
- Drafting agendas and follow-up emails
- Setting reminders and to-do lists using Copilot or Gemini integrations
Prompting Skills and AI Communication
- How to write effective prompts for better results
- Adapting tone, style, and format
- Iterating and correcting AI outputs
Multilingual and Accessibility Features
- Translating text with AI tools
- Writing inclusive and accessible communication
- Supporting diverse audiences with language adaptation
Use Cases in the Public Sector
- Examples of AI-enhanced workflows in government offices
- Policies and guidance on AI usage in public administration
- How to stay up to date with tool capabilities